This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us through WhatsApp. We are committed to safeguarding your privacy and ensuring that your personal data is handled securely and responsibly.
1. Information We Collect
We may collect the following types of information when you use our website:
1.1 Personal Information You Provide
When you contact us, request information, or click “Buy Now” to message us on WhatsApp, you may provide:
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Name
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Phone number
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Email address
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Delivery address (optional, only when needed for installation)
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Any other information you choose to share in your WhatsApp conversation
1.2 Automatically Collected Information
When you browse our website, we may automatically collect:
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IP address
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Device type
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Browser type
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Pages visited
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Time spent on the website
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Cookies for basic website functionality
We do not collect payment information because all transactions happen directly through WhatsApp and not on this website.
2. How We Use Your Information
We use your information for the following purposes:
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To respond to your inquiries via WhatsApp
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To provide product details, pricing, and recommendations
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To process orders and delivery arrangements
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To schedule installation and servicing
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To improve website performance and customer experience
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To comply with legal or safety requirements
We do not sell, rent, or trade your personal information.
3. WhatsApp Communication
When you click “Buy Now,” you are redirected to WhatsApp to chat directly with our consultant.
By initiating a WhatsApp conversation, you understand that:
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WhatsApp may process your information according to its own Privacy Policy
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Communication through WhatsApp is considered consent to receive messages from us
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Any order, booking, or agreement is handled directly via WhatsApp communication
4. Sharing of Information
We may share your information only when necessary, such as:
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With CUCKOO technician teams for installation or servicing
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With delivery partners (for product delivery)
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With legal authorities if required by law
We never sell or share information for marketing purposes with third-party companies.
5. Data Protection & Security
We implement appropriate technical and organizational measures to protect your personal data against:
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Unauthorized access
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Loss
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Misuse
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Alteration
Your information is stored securely and only accessible to authorized personnel.
6. Cookies & Tracking Technologies
Our website may use standard cookies for:
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Basic functionality
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Website analytics
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Improving user experience
You may disable cookies in your browser settings at any time.
7. Your Rights
You have the right to:
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Request access to the personal information we hold
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Request corrections to inaccurate information
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Request deletion of your data (subject to operational requirements)
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Withdraw consent for WhatsApp communication at any time
To exercise your rights, contact us directly via our WhatsApp number.
8. External Links
Our website may contain links to external platforms such as WhatsApp or CUCKOO official resources.
We are not responsible for the privacy practices of third-party websites.
9. Children’s Privacy
Our website is not intended for children under 13.
We do not knowingly collect personal data from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy occasionally.
Any changes will be posted on this page with an updated date.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you may contact us via:
WhatsApp: 601153445311
Email: Shuetin@gmail.com
Address: LOT K-06, Ground Floor Tamarind Square, Persiaran Multimedia, Cyber 10, 63000 Cyberjaya, Selangor