Cuckoo Snow

Authorized Sales Agent Disclaimer: This website is managed by an independent Authorized Sales Agent of CUCKOO International (MAL) Sdn Bhd. It is not the official corporate website of CUCKOO Malaysia. To visit the official corporate site, please go to www.cuckoo.com.my.

Terms & Conditions

These Terms & Conditions govern your use of this website and any purchases, inquiries, or communications made through WhatsApp. By accessing our website or contacting us via WhatsApp, you agree to these Terms.

1. Introduction

This website provides information about CUCKOO water filtration products, rental plans, and related home wellness solutions.
All product inquiries, orders, confirmations, and payments are processed directly through WhatsApp with our authorized consultant at:

đź“ž +601153445311

This website does not process payments or collect financial data.

2. Use of Website

By using this website, you agree to:

  • Provide accurate information during inquiries

  • Use the website for lawful purposes

  • Not misuse or attempt to disrupt website functionality

  • Not impersonate another person

  • Not provide false information during WhatsApp communication

We reserve the right to refuse service to anyone who violates these terms.

3. Product Information

We aim to display accurate information regarding:

  • Product models

  • Features

  • Pricing

  • Monthly plans

  • Promotions

However, product availability and pricing may change at any time.
Final pricing and order confirmation will be provided directly through WhatsApp.

4. WhatsApp Communication

When you click “Buy Now,” you will be redirected to WhatsApp to chat with our consultant.

By initiating a conversation, you agree that:

  • Communication is conducted via WhatsApp

  • All product explanations, confirmations, and agreements occur through WhatsApp

  • Any details shared in WhatsApp may be used to process your order

CUCKOO installation teams may contact you using the information you provide.

5. Orders & Payments

All orders are confirmed manually through WhatsApp.
This website does not process:

  • Online payments

  • Credit card transactions

  • Bank transfers

  • Checkout forms

Once you confirm your order via WhatsApp:

  • Your personal details are collected only for installation and delivery

  • Payment arrangements follow CUCKOO’s official rental/purchase guidelines

  • All agreements are binding once confirmed in writing via WhatsApp

6. Installation & Delivery

We arrange installation and delivery through certified CUCKOO personnel.

By placing an order, you acknowledge that:

  • Installation is performed by CUCKOO technicians

  • Scheduling depends on your location and availability

  • Delivery timelines may vary based on product availability

  • Some products may require additional verification

7. Refunds, Returns & Cancellations

Since payments are not collected on this website, all refunds, returns, or cancellations must be handled directly via WhatsApp or the relevant CUCKOO service channel.

We will assist you in directing your request to the appropriate support team.

8. Warranty & Service

All CUCKOO products purchased or rented through us include standard CUCKOO warranty and service programs.

Warranty coverage includes:

  • Product defects

  • Mechanical issues

  • Scheduled maintenance

  • Filter replacement (if included in plan)

Warranty terms are subject to CUCKOO Malaysia’s official policies.

9. Limitation of Liability

We are not responsible for:

  • Product misuse

  • Incorrect installation requests

  • External delays caused by CUCKOO operations

  • WhatsApp outages or communication failures

  • Third-party service delays

To the fullest extent permitted by Malaysian law, we disclaim liability for damages arising from:

  • Website usage

  • WhatsApp conversations

  • Product misunderstandings

10. Third-Party Links

This website may link to:

  • WhatsApp

  • CUCKOO official resources

  • External documentation

We are not responsible for the content or privacy practices of third-party websites.

11. Intellectual Property

All content on this website — including text, images, logos, and layouts — is owned by us or used with permission.
You may not copy, reproduce, or distribute any content without written approval.

12. Changes to Terms

We may update or revise these Terms & Conditions at any time.
Changes take effect immediately once posted on this page.

13. Contact Information

For questions or support, contact us via:

đź“ž WhatsApp: +601153445311

Email: Shuetin@gmail.com

Address: LOT K-06, Ground Floor Tamarind Square, Persiaran Multimedia, Cyber 10, 63000 Cyberjaya, Selangor